Locations
365 IT Support provides nationwide IT support. Our onsite service is positioned to support the greater Chicagoland, Southern Wisconsin and the Nashville Area. You can find us at the following locations.
Greater Chicagoland & So Wisconsin
(815) 301-0365
Frequently Asked Questions
What locations do you service?
We are a nationwide Managed IT Service Provider (MSP) with primary service locations covering the greater Chicagoland and Nashville areas, including southern Wisconsin and Chattanooga. While our onsite support is focused in these regions, our extensive remote support capabilities enable us to effectively service clients across the entire country. In areas where we don’t have onsite presence, we collaborate with trusted MSP partners under our direction to ensure that all IT needs are met efficiently and effectively
Do you offer remote onsite services in addition to remote support?
In areas where we don’t have onsite presence, we leverage our partnerships with reputable Managed Service Provider (MSP) organizations like ASCII. Through these partnerships, we can connect you with trusted local firms who can provide onsite support when needed, ensuring that you receive timely assistance wherever you are located.
Can you provide examples of your partnerships with local firms for onsite support?
Certainly! We have established successful partnerships with several local firms through MSP organizations like ASCII. For example, in areas where we don’t have a physical presence, we work closely with certified technicians who are part of our extended network. These partnerships allow us to deliver reliable onsite support to our clients, even in locations outside our coverage area.
What criteria do you use to select local partners for onsite support?
When selecting local partners for onsite support, we prioritize professionalism, expertise, and commitment to customer service. Our partners undergo a rigorous vetting process to ensure that they meet our standards and align with our values. We choose partners who share our dedication to delivering exceptional IT support experiences to our clients.
How quickly can you provide onsite support in covered areas?
Our goal is to provide prompt and efficient onsite support to our clients in covered areas. Depending on your location and the nature of the issue, we strive to dispatch a technician to your site within 4 hours during regular business hours of receiving your request for onsite assistance.
Do you offer after-hours or emergency onsite support services?
Yes, we understand that IT emergencies can occur at any time. That’s why we offer after-hours and emergency onsite support services to ensure that you have access to assistance whenever you need it. Whether it’s late at night or during a holiday weekend, you can count on us to be there for you when you need us most.
an you assist with coordinating onsite support appointments?
Absolutely! We handle all the logistics of scheduling and coordinating onsite support appointments, making the process as seamless and hassle-free as possible for our clients. Simply reach out to our support team, and we’ll take care of the rest, ensuring that a qualified technician is dispatched to your site at a time that works best for you.
What measures do you take to ensure the quality of onsite support services?
We take several measures to ensure the quality of our onsite support services. First, we carefully select and vet our local partners to ensure that they meet our standards for professionalism and expertise. Additionally, we provide ongoing training and support to our partners to ensure that they are equipped to deliver consistent and reliable service to our clients. Finally, we maintain open lines of communication with our clients to gather feedback and address any concerns promptly, ensuring that you receive the highest level of service possible.
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